Many thanks for visiting Rail Europe China. From 3 December 2019 our train booking platform moves from this Rail Europe China website to our Hong Kong one.
Please click on the link below to continue with your booking.

非常感謝您訪問歐洲鐵路中國網站。自2019年12月3日起, 我們的火車票預訂平臺將從歐洲鐵路中國網站遷移至我們的中國香港網站。請點擊以下鏈接繼續預訂。



CONTINUE MY BOOKING 繼續預訂火車票

Customer support 客戶支持

How will this change of website affect you, our customers? 您作為我們的客戶,網站這一變化將會給您什么影響?

? You can login to Rail Europe Hong Kong by inputting your usual customer details. You do not have to create a new account. However, please note that your booking history will not be retrievable. 您可輸入通常的客戶詳細信息,登錄歐洲鐵路中國香港網站。您不必創建新帳戶。但是,請注意,您的預訂歷史記錄將無法檢索。


? If you want to discuss past bookings, you need to find your booking reference from the confirmation email that was sent to you. 如要查看此前訂單,則需從發送給您的確認電子郵件中找到訂單編號。


? Then call our customer support team on 4008202266, give them your booking reference and they will process the booking for you. 然后致電4008202266與我們的客戶支持團隊聯系并提供訂單編號,他們將為您處理訂單。


? Bookmark our Hong Kong website for any future purchases. 請將我們的中國香港網站添加至書簽,以便利日后購買。

The Hong Kong website accepts the Hong Kong dollar as payment and language facilities are in English and traditional Chinese. 中國香港網站接受港元,付款和語言設置為英文和繁體中文。

Where will I go to resolve any problems I have with tickets before I travel? 旅行之前,有關火車票的任何問題,我該去哪里解決?

Our customer support team is still here in China to help you, as always. Do not hesitate to contact us with any issues: 我們的客戶支持團隊將一如既往地在中國大陸為您提供幫助。如有任何疑問,請隨時與我們聯系:


Tel: 4008202266
電話: 4008202266
Or contact Hong Kong customer support
或接洽中國香港客戶支持團隊


You can call us between 9.30 to 5.30pm Monday-Friday. We are closed on weekends and public holidays. Of course, you will also be able to gain plenty of support and advice on the Hong Kong website's support pages. 您可以在周一至周五的9:30至17:30電話聯系我們,周末和公共假期不開放。當然,您也可在中國香港網站的 支持頁面
上獲得大量支持和建議。

How do I arrange a refund? 我該如何操作退款?

If you would like to organise a straightforward refund from a booking you have purchased on Rail Europe China, please click the link below. 如果您想退款在歐洲鐵路公司中國網站上購買的訂單,請單擊以下鏈接。 Refund 退款

Ending words: We look forward to continuing to support you with all your future European rail adventures, ensuring that the booking process is as easy as possible and that the journey is one that you will remember for years to come. 我們期待在未來的所有歐洲鐵路體驗中繼續為您提供支持,確保預訂過程盡可能簡單,并使旅程成為您未來幾年內記憶最美好的行程。

Our 20-page brochure is all about travelling by train in Europe. Find information on rail passes, train stations, high-speed trains, activities and suggested itineraries; plus European rail map with popular routes, travel times, and more.

Download

Book on local agencies 在指定旅行社代理預訂


地區
Region
官方指定代理
General Sales Agents
網址
Website
北京
Beijing
北京歐鐵國際商務 www.europerail.cn
北京
Beijing
窮游網 www.qyer.com
北京
Beijing
北京眾信旅游 www.utourworld.com
北京
Beijing
凱撒旅游 www.europerail.caissa.com.cn
北京
Beijing
世界邦旅行網 www.shijiebang.com
北京
Beijing
迷旅 www.lostrip.com